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Assistance for carers

Our goal is to reduce the demands of everyday life – so you can keep the relationships you have with your loved ones as you want them to be. At times when your usual carer may have other responsibilities, our experienced team can step in and provide assistance.

Getting out and about

Whether you’re looking for support in getting to and from work, assistance in attending a movie or event at our local community centre, help attending an exercise class, or regular transport to and from a volunteer commitment, we can create a plan that’s right for you.

Shopping and meal preparation

Whether you have special dietary needs, need inspiration with your meal plans, or would simply love some help with cooking the food you enjoy, we can offer the level of support and advice you would like, in the comfort of your own home.

Independence and lifestyle

Everyone’s different, and no two care plans are the same. At uCare iCare we will tailor our support services to best suit you and your lifestyle, so you can maintain your independence as much as possible.

Supporting you in getting out and about in your local community

“getting out and about is a big part of life, and our team can support you in being part of the activities and events that matter to you. We offer a range of services, from support to transport, to help you attend work or volunteer commitments, social outings, family gatherings, recreational activities, community events and more. We can provide support for just a few hours, or on a regular basis. It’s up to you.”

For any in-home Support you may need after you’ve been ill or in hospital.

“We can support you and your family after a hospital visit, and provide any specialist support you may require. This can include anything from specialist clinical care by a Registered Nurse, or assistance with administering medication or treating wounds, to personal care, shopping and meal preparation. Speak to us about preparing a care plan for your specific needs.”

When your usual carer has other commitments, we can provide assistance.

“At times when your carer or family member may have other responsibilities, or need to catch up on other matters, our experienced team can step in to lend their support. We can provide respite care on an occasional or as-needed basis, and in all kinds of situations – whether your usual carer will be at home with you or not. This can include anything from helping you to attend a social event, to taking you shopping, preparing meals with you, or taking care of tasks around the home. Simply let us know what you need, and we will work out how we can best support you.”

Our registered Nurses can attend to Health issues in the comfort of your home.

“Our Registered or Enrolled nurses can assist you with staying on top of medical issues that require a professional’s attention, without you necessarily having to leave your home. This could include your medication management, wound care, monitoring clinical sings such as blood pressure, pulse, temperature, or providing specialist assistance if you’ve recently been ill or hospitalised. Simply discuss your needs with our expert team, and we will work with you, as well as your doctor and other health care professionals (with your consent) – to create a plan.”

Extra support for all kinds of household tasks.

“If there are tasks around the home that you’d prefer not to do yourself, or some you’d like support with, you can rely on us. Our capable team has broad experience and can provide short term assistance, or ongoing support. This could include anything from putting on a load of laundry or folding clothes, making your bed, sweeping your front path or watering your plants. If there’s something we can’t do, we can refer you to someone who can. Simply tell us what you need, and we’ll work out how we can best assist you.”

From shopping to cooking, we can assist you in enjoying your favourite meals.

“When it comes to the food you eat at home, our team can support you in preparing and enjoying your favourite snacks and meals, the way you like them. Whether you have special dietary needs, need inspiration with your meal plans, or would simply love some help with everyday cooking, we can offer the level of support and advice you want. We can work alongside you to plan some tasty meals for the week ahead, accompany you to the supermarket, unpack your groceries, keep you company while you cook something new, or completely prepare your favourite meals on your behalf. Simply tell us what interests you, and we will work out a plan that suits.”

Discreet and respectful personal care, for your dignity and comfort.

“Everyday personal care is essential to independent living at home. Our experienced and professional team of Support Professionals can assist you with your personal care needs with complete respect for your privacy and dignity. This can include anything from bathing and showering, to personal hygiene and grooming, dressing, toileting and mobility support. We can also assist you with getting in and out of bed, as well as managing continence, and providing assistance in using continence aids and appliances. Whether you’d like special support for an upcoming event, assistance once or twice a week, or you’d like us to visit every day, it’s completely up to you.”

Our experienced staff can stay overnight, or for extended periods.

“Whether you need someone to stay with you in your home for a single night, or on a longer-term basis, our experienced and professional team members can help you feel safe and supported around the clock. Our support can be scheduled ahead of time or provided on an as-needed basis – for instance, if your usual carer has other commitments. We can provide personal Care services to help you stay comfortable, assist you with getting in and out of bed, or turning and repositioning you through the night. We can also provide medication assistance and pain management, ensure you stay nourished and hydrated, and assist with your temperature regulation.”

Assistance getting to your appointment and returning back to your home.

“When it comes to travel, and getting out and about, or just to attend your appointments with Dr or other specialist and you need a company to take you to the appointments and stay with you to provide some support and assistance if needed, our experienced team can offer a range of transportation and mobility options, to help you get to and from your destination as comfortably and easily as possible.”

At uCare iCare, our goal is to support your choice regarding where you live – whether that’s at home with your family, in a place of your own, or in a home with others in the community.

We’ll listen carefully to get a clear picture of your goals. Then together, we’ll come up with a way forward that can help you achieve them. The accommodation support we offer is flexible and can adapt as your needs change over time. Accommodation support could be someone dropping into your home once a week, all the way up to a 24-hour model of high needs support.

Living in a shared home gives you an opportunity for greater support and companionship and to be part of your local community. uCare iCare supports people living in shared homes in Hornsby, Lower North Shore, Blacktown, Parklea, Glenwood and in areas of the Central Coast and Hunter.

When you choose uCare iCare as your support provider we work with you through every step as you move towards your new shared living arrangement. Together we make sure your home reflects who you are and that you get the support you need once you are settled in.

  • BEFORE MOVING:
    Before moving into your new home, we get to know what is important to you. Some of the
    things to think about include:
    Where will your home be?
    Who will you live with?
    How can we best work alongside you to prepare you for the move?
    Together we will agree on an overall plan that works for everyone.
  • DURING THE MOVE:
    There are many practical things to think about during this stage, and we want to make sure this
    is an enjoyable experience. Some things we consider, and plan together include:
    What kind of staff are you looking for?
    What skills and shared interests would you like them to have?
    What equipment do you need?
    What furniture needs to be purchased?
  • SETTLING IN:
    Once you’ve moved in, our time is spent getting to know you even better. Once we’ve met your
    goals for living arrangements, we want to understand more about what you need and want to
    be able to live your best life. We will continue to review, discuss and check in with you and your
    support networks.

At uCare iCare we know how important it is to feel a sense of fulfillment from day-to-day activities. We also understand that no one person is the same. With that in mind, we offer both centre-based and community-based services with endless opportunities. You tell us what you enjoy doing and we will work with you to develop a plan.

  • Community-Based
    Feeling connected to your community is important to your happiness and sense of wellbeing. uCare iCare will support you in taking part in activities that you enjoy, giving you the opportunity to meet and mix with people who share your interests. That means you don’t have to attend a day program if you don’t want to. Examples of community participation that uCare iCare might help with are outings to the cinema, park or museum, perhaps playing a sport, shopping, joining a club or going on holiday.
    We will find and match you with one of our Direct Support Professionals based on your shared interests. Our aim is to support you to achieve your unique goals and aspirations and to help increase your sense of independence as a valued and participating member of the community.
  • Centre-Based
    Do you enjoy spending time with others? Going on outings? Staying active? Having fun? Our Community Access Centres vary from day to day and includes activities, outings, learning and development. Each day’s activities are chosen by you and staff will support you to make  your own choices throughout the day. Along the way, you’ll meet others and have the chance to make new friends. uCare iCare’s centre-based community access is located in many different areas in Melbourne.

uCare iCare provides a service called Support Coordination, where our experienced support coordinators work alongside you to plan your support. As an NDIS participant, we help you to understand your plan and connect you with the people and support that will enable you to live the life you choose.
We’ve developed a great reputation and relationship with the NDIA based on our extensive resources and efficient service. We’ll maximise the hours of support in your plan while ensuring you feel heard and supported.
Whether you’re preparing for your plan, reviewing your current plan or looking for support to start your plan, we can help. To begin your NDIS journey we can meet with you in person or talk over the phone to find out exactly what you are looking for.

What Our Team Provides:

  • A focus on meeting your goals
  • Implementing your plan and coordinating supports
  • A commitment to finding the best support services for you
  • One-on-one meetings with us for personal support
  • Navigating and getting the most of out the NDIS
  • Mentoring and coaching
  • Arranging emotional support
  • Working with you to develop and build skills
  • Assistance to monitor your supports and ensure you are getting the most out of your plan
  • Ensuring you feel in control of your supports
  • Assisting you to make decisions about the future

There are two levels of supports for people requiring assistance with daily activities: Standard and Higher Intensity. High Intensity Supports are where specialised, more skilled or more experienced support workers may be required to deliver supports to some participants who need it.

The Higher Intensity Supports is characterised by three levels – all based on the skill and qualifications of the staff members used to deliver supports to participants, allowing for these additional costs for some 1:1 supports. A higher intensity support may be paid where a participant requires assistance from a support worker with additional qualifications and experience relevant to the participant’s complex needs. For example, when:

  • Frequent (at least 1 instance per shift) assistance is required to manage challenging behaviours that require intensive positive behaviour support and/or
  • Continual active support is required due to high medical support needs (such as unstable seizure activity or respiratory support) Our experienced Registered nurses and highly trained Support workers are able to provide you with the following high Medical intensity:
    1. Bowel Care
    2. PEG feed
    3. Catheter management
    4. Ventilation management
    5. Subcutaneous Injections
    6. Wound management and Pressure area care

Our therapeutic supports team provide specialist therapeutic supports to participants with an approved NDIS plan aged 7 to 65. We are able to provide assessment and tailor an approach to treatment that helps individuals achieve their goals. We offer a wide range of allied health services from Counselling to OT and Social work.