uCare iCare Pty Ltd is subject to the National Privacy Principles under the Privacy Act 1988. This Privacy Statement applies to any personal information you provide in relation to our service.
We only gather information that is essential or beneficial in ensuring quality of service. If personal information is required for secondary purposes such as marketing or newsletters, you will be asked directly for your express consent and provided with an opportunity to opt out. Credit Card details are collected to allow for direct billing in the instance you are unable to attend a session (e.g., if we see your child in a school setting, at home or childcare) or on your request. Preferred billing options are selected prior to commencing services.
Disclosure of Personal Information to Third Parties
In general, Information will only be provided to third parties (e.g. teachers, doctors, therapists) if the information is required to ensure effective service provision or with your consent. Consent forms are completed in your initial appointment.
During direct debits of credit cards, your credit card number and expiry date will be entered into our practice management software, Health Kit. This is a secure gateway for invoicing and payment.
We will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
Resolving Your Concerns
If you wish to gain access to your personal information, have a complaint about a breach of your privacy or you have any query on how your personal information is collected or used please forward your request or complaint to our postal address or email firstname.lastname@example.org. We will respond to your query as soon as possible.
Changes to this Privacy Statement
We may amend this Privacy Statement as our business requirements or the law changes. Any changes to this Privacy Statement will be updated on our website, so please re-visit the Statement to ensure that you are aware of our most current privacy statement.
For further information about the protection of your privacy, please visit the Australian Federal Privacy Commissioner’s website at https://www.oaic.gov.au/privacy-law/